Q:How do I check the tracking information of my shipment?

A:Tracking Websites https://www.17track.net/en, enter the waybill number in the email and you can check it.

Q:Do I face additional taxes when it get the goods?

A:No, we will pay the tax at customs, you do not need to pay anything when you receive the goods

Q:How soon will I receive my order?

A:The delivery time varies from country to country, and international express delivery is usually within 15-30 days. There is a probability that customs inspection will delay 10-25 days

Q:The goods I received were broken

A:Please contact your dispatcher immediately to ask for a certificate of damage, and take photos of the damage to the outer box and the product, and send them to service@aizulhomey.com , we will give you help according to your actual situation.

Q:I did not receive the product I ordered or one of them is missing

A:First of all, please check the inside of all the boxes, if none of them are there please send us an email, we have all the records and weights out of the warehouse.