If there are quality problems, please contact service@aizulhomey.com Describe your problem and send photos, your 100% satisfaction is what we have been doing.

If the goods are damaged in logistics, please take photos before signing for evidence of damaged packaging, and open the box for inspection in the presence of the Expressman. If any damaged products are found, please take photos for evidence collection and contact our email service@aizulhomey.com .


We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at service@aizulhomey.com.Items sent back to us without first requesting a return will not be accepted. And you need to pay for the postage yourself first.Non-quality return shipping costs will be borne by the customer, such as size, wrong purchase, non-quality goods, do not like and other reasons.

You can always contact us for any return question at service@aizulhomey.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.